Shipping policy

Shipping Policy

Last Updated: May 17, 2026

Welcome to The Apna Mart. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order on our website.

Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • In case of high order volume, processing may take slightly longer.

Shipping Time

Estimated delivery times:

  • Pakistan: 3–7 business days

  • Remote Areas: 5–10 business days

  • International Shipping (if available): 7–20 business days

Delivery times may vary depending on location, courier service, weather conditions, or public holidays.

Shipping Charges

  • Shipping charges are displayed at checkout.

  • We may offer free shipping promotions on selected products or order values.

Order Tracking

Once your order is shipped, you will receive a tracking number through email, SMS, or WhatsApp (if provided).

Cash on Delivery (COD)

We offer Cash on Delivery (COD) in selected areas across Pakistan.

Please ensure:

  • Correct address and contact details are provided.

  • Someone is available to receive the parcel.

Failed Deliveries

If delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Refused parcel

The order may be canceled or additional shipping charges may apply for re-delivery.

Delayed or Lost Shipments

While we work with trusted courier partners, delivery delays can occasionally happen.

If your order is significantly delayed or lost, please contact us at:

Email: azharebay512@gmail.com

We will do our best to resolve the issue quickly.

Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the package and product.

  2. Contact us within 24 hours of delivery.

  3. Our support team will review the issue and assist you accordingly.

Contact Us

If you have any questions regarding shipping, feel free to contact us:

  • Website: theapnamart.shop

  • Email: azharebay512@gmail.com

Thank you for shopping with The Apna Mart!